InspireME: At Times You Must Take The Bull By The Horns — Yourself

An eye for detail in the messiest of cases can get one through to clarity, the only condition being able to internalize the challenge and take it up as a personal responsibility.

Ayman Mohammed Elsharkawy shares a story of one such instance where he had to delve into a complicated dispute and got it resolved by taking this challenge heads on and a bit of help from coffee:

Here’s Ayman Mohammed Elsharkawy:

Having been in distribution for more than 20 years in UAE, I have had the pleasure of working with some of the biggest handset brands in the market.

Having gone through tough times over the years, I can say with confidence that a core learning for me is that most issues can be overcome through strong customer relationships.

One such scenario from the past was a major account which I inherited with millions of AED in disputed payments with a financial statement which was a complete mess due to incorrect deductions — price protection and other discounts which had taken place before I joined with no paper trail or track.

We were asking for payment, they were asking for refunds, and a multi-million dirham account was on hold with customers losing out. As it was now my account I had to get it fixed. There are…